Shipping & Returns

Shipping Info



Delivery Process



Shopping online can be an intimidating process for some or just plain confusing for others. If you have ever purchased anything online from a website that did not have a clear and simple delivery process, then you probably know the frustrations. Here at sneakerfires.com we appreciate your business and we want you to understand our shipping process prior to placing an order so you can know when to expect your parcel. Below is the three exact step for step process sneakerfires.com Staff takes when processing your order.



Processing - Charged - Shipped



Processing -Once you have made a payment with your credit card through PayPal, your order is placed in Pending Status. Someone from sneakerfires.com will review your order and verify that your credit card information is valid and that the shipping address you provided matches the address that the credit card statements are sent to. Once your order has been verified by someone at sneakerfires.com your order will be elevated to the next status and prepare the package for the shipment. This process takes 2-5 business days.



Charged - We have processed and sent it to the warehouse for shipping. The warehouse then replies to us with the tracking information and once we receive that we will update the status of your order to "Shipped", this will only take 12-24 hours.



Shipped - At this point your order has been shipped and you have been provided with a tracking number. If you are located in the United States you can track your package at www.USPS.com. If you are located elsewhere, then it is your country's national carrier. It usually takes 7 business days to arrive, but highly depends on the courier.



Other Possible Statuses:



Canceled - If your order status is "canceled" this is because we were unable to verify your payment. Or you've made a request for cancellation prior the shipment. We accept cancelling order within receiving your payment 24 hours. Others, the client is responsible for everything.



Refunded- If your order is out of stock or we are unable to fill it for any reason, we will update the status of your order to Out of Stock and issue a full refund.



Note: we are very sorry we do not ship to APO, FPO address.



 



RETURN



We believe that if we give our customers a great shopping experience, then growth in sales will eventually come on their own. So rather than focusing on maximizing profits, we focus on maximizing the service that we provide.



sneakerfires.com is committed to your complete satisfaction; it is our top priority. In addition to offering a wide variety of merchandise, we strive to provide you with the best service in the industry.



Return/Exchange Product(s)



Before return/exchange merchandise to sneakerfires, a customer MUST contact customer service within 7 days after receiving your package.  Our support team will provide you with a Return Application Form. Additionally, in the event that the mistake was due to customer negligence, the merchandise must be returned in the original condition to us AT YOUR EXPENSE within 10 business days from the date of delivery. In returning your merchandise, you are required to obtain a tracking number from the shipping agent and provide us with this information. Any returns without a Return Application Form unfortunately, will not be honored. All refunds are refunded in the full amount if we make any error. Others will minus some interrelated fees. Refunds may only be issued in the same form as payment.



In addition, DO NOT tape over the shoe box, the original carton box is not expected for returning, however a carton box for protection is expected. Any returns with tape over the shoe box unfortunately, will not be honored.



Condition



If the products were factory defective or under our mistake, we will make a replacement free of charge. (A few digital photos of the product next to the shipping slip will be required.)



When you pick up your package, please do not sign if it has been damaged. sneakerfires.com do not accept the worn products.



We DO NOT accept returns for the following reasons: Slight difference in color. (Lighting of the picture may make the item appear a different shade of color), Customers are no longer interested in their shoes and package is returned back to our supplier because customer did not pick up/sign for the item. (all the items are coming from our oversea warehouse, shipping company charges big fee for return shipping)


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